Refund Policy

Thank you for shopping with Boujeè & Cute

We hope you and your pet love your new items! If you’re not completely satisfied with your purchase, we’re here to help.

This policy explains how returns, exchanges, and refunds are handled for purchases made on [www.boujeeandcutefashionforpets.com].

1. Returns Eligibility

To be eligible for a return or exchange:

Your item must be unused, unworn, unwashed, and in its original packaging (including any tags or labels).
You must contact us within 14 days of receiving your order to request a return.
Items must be returned within 28 days of delivery.

We cannot accept returns if:

The item has been used, worn, or damaged after delivery.
It is a custom-made, personalised, or clearance item, unless faulty.
It is a pet accessory (like harnesses or clothing) that shows signs of use for hygiene and safety reasons.

2. How to Start a Return

To start your return, please email: [boujeeandcutefashionforpets@gmail.com]
Include:

Your order number
The item(s) you wish to return
The reason for return
A clear photo (if the item is faulty or damaged)

Once approved, we’ll send you return instructions and the correct return address.

3. Refunds

Once we receive and inspect your return, we’ll email you to confirm.
If approved, your refund will be processed automatically to your original payment method within 5–10 working days.

Please note:

Shipping fees (including return postage) are non-refundable, unless the item was received faulty or incorrect.
Refund times can vary depending on your bank or payment provider.

4. Exchanges

If you’d like to exchange an item for a different size or colour, please contact us first.
Exchanges are processed once the original item is received and approved.
If the replacement item is unavailable, we’ll issue a refund instead.

5. Faulty or Incorrect Items

We take quality seriously and inspect every order before dispatch.
However, if you receive a faulty or incorrect item:

Contact us within 7 days of delivery.
Include photos showing the issue.
We’ll arrange a replacement or full refund at no additional cost to you.

6. Sale or Discounted Items

Only regular-priced items are eligible for a refund.
Sale or discounted items can be exchanged only if faulty.

7. Shipping Returns

You are responsible for return postage unless the item is faulty or incorrect.
We recommend using a tracked or signed-for service to ensure your return reaches us safely.
We cannot accept liability for lost or damaged returns.

8. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Boujeè & Cute Email: [boujeeandcutefashionforpets@gmail.com]
Address: [Insert Business Address]
United Kingdom