Shipping Policy

Thank you for shopping with Boujeè & Cute

This Shipping Policy explains how and when your order will be processed and delivered from [www.boujeeandcutefashionforpets.com].

1. Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
During busy periods (e.g., product launches or sales), processing could take up to 5 working days, but we’ll inform you by email.
Once your order is dispatched, you’ll receive a confirmation email with tracking information (if relevant).

2. Shipping Rates & Delivery Estimates

We currently ship within the United Kingdom, using either Royal Mail or Evri, depending on the service selected.

Delivery Option Estimated Delivery Time Cost

Royal Mail 1st Class (Small Parcel, up to 2 kg)1–2 working days (aim)£4.99 for online price (small parcel) (My Mailing Room)

Evri Standard2–3 working days (from drop-off or collection)From £2.70 (Postable, under 1 kg) (Evri) From £3.29 (parcel up to 1 kg) when courier collection. (Evri)

Note: Evri prices vary by weight. For small parcels: up to 1 kg = £3.29, 1–2 kg = £4.79, etc. (Evri)

3. Order Tracking

After dispatch, you’ll receive an email with a tracking link or reference number, if tracking is available.
If you don’t get tracking details within 5 working days, please contact us at [boujeeandcutefashionforpets@gmail.com].

4. Delivery Addresses

Make sure your delivery address is accurate and complete when you place your order.
We are not liable for delays or losses caused by wrong or incomplete addresses.
If you notice an error in the address immediately after ordering, email us ASAP — we’ll try to change it before dispatch, but we can’t guarantee this.

5. Customs, Duties & Taxes (for International Orders)

If you order from outside the UK, customs fees, import duties, or local taxes might apply.
These costs are not covered by Boujeè & Cute — they are the responsibility of the customer.
We are not liable for any delays caused by customs clearance.

6. Missing, Lost or Delayed Parcels

If your parcel hasn’t arrived within the estimated time:

Check your tracking info.
Contact the courier or your local Post Office.
If the issue persists, email us at [Insert Contact Email] with your order number — we’ll help escalate or open a claim.

7. Damaged Packages

If your parcel arrives damaged, please take clear photos of the damaged item and packaging.
Contact us within 48 hours of delivery with photos and your order number.
We’ll work with you to either replace the item or issue a refund.

8. Local Collection (if applicable)

If we offer local collection, details about pickup times and location will be shown at checkout or sent in your order confirmation.
When collecting, please bring your order confirmation and a form of ID.

9. Contact Us

If you have any questions about shipping, delivery, or your order, get in touch:

Boujeè & Cute Email: [boujeeandcutefashionforpets@gmail.com]
Address: [Insert Business Address]
United Kingdom

Shipping FAQs

Boujeè & Cute Shipping FAQs

1. How long will my order take to arrive?
Orders are processed within 1–3 business days and delivered within 2–4 working days (UK standard). You’ll receive tracking once your parcel has been dispatched.

2. Can I track my order?
Yes! Once shipped, you’ll get an email with your tracking link.

3. Which couriers do you use?
We mainly use Royal Mail and Evri, depending on your chosen service at checkout.

4. Can I change my delivery address after ordering?
If your order hasn’t been dispatched yet, email us as soon as possible at [Insert Contact Email]. We’ll do our best to update it.

5. Do you deliver internationally?
Yes, we offer international shipping to selected countries. Shipping costs and delivery times will appear at checkout.

6. What if my parcel is delayed or missing?
Check your tracking first. If it’s still delayed, contact us with your order number — we’ll investigate with the courier and keep you updated.

7. Do you offer local collection?
Yes, if this option is available, you’ll see it at checkout. Once confirmed, we’ll send you collection details by email.

8. My item arrived damaged, what should I do?
Take clear photos of the damaged packaging and item, and contact us within 48 hours of delivery. We’ll resolve it quickly by replacement or refund.